Today I would like to briefly introduce you to a very practical tool which provides me with valuable services for customer support via telephone, facetime, Skype or remote support via TeamViewer. (Look here for the German version of this blog post)
Headset with comfort
Since I have to have my hands free for remote support of customers in order to use my computer sensibly, but also want to achieve the greatest possible constant voice quality with as little background noise as possible, I have looked at various headphone models (with microphone) for a long time.
The Sennheiser PC 3 Chat Headset ( DE , UK , US , FR ) * is a rather light headset (77g) with a fold-up microphone boom. The sound is very clean and pleasant and the earcups are also pleasant to wear for a long time. The microphone effectively suppresses ambient noise and produces a pleasant and clean sound, at least according to my conversation partners.
Since it is a pure audio device, there is of course nothing to configure on the computer or on the iPhone. Simply plug it in and use it.
The headset is equipped with an approx. 2 meter long cable. This comfortable length allows me to stand up briefly at my desk and take a document out of the shelf or a drawer without taking pulling my laptop with the cable. However, when I use the cable on my iPhone, it is sometimes annoyingly long (but with a rubber wire I can simply shorten the cable). The cable is equipped with two 3.5mm connectors, each separate for microphone and speaker and fits many PC’s that have separate input and output connectors.
I also use the headset regularly to watch videos on my computer. The shielding of the headphones is quite good here, so that the environment is not disturbed at normal volume.
From time to time, when I am out and expect a really important call and need to have my hands free, I also wear the headset while walking (with the microphone arm up) and don’t stand out too much.
Here a brief resumé of the basic data:
- double-sided, with headband
- Frequency range 42 – 17,000 Hz
- Acoustic design Open acoustic design for natural sound
- Noise-canceling microphone
- No volume control
- No microphone muting
- Fixed microphone boom, can be folded in
- Weight 77 g
If, like me, you use a MacBook Pro or an iPhone (or another computer with a combo jack for headphones), you’ll need an adapter cable as an additional accessory, which combines the two plugs of the headset into one jack. Here I recommend the “LogiLink CA0021 Audio Adapter” ( DE , UK , US , FR ) * which I also bought at Amazon for 5,38 EUR (at the time of purchase) and works perfectly.